Privacy Policy

At Energy Snack Hub, we are committed to protecting your privacy and ensuring the security of your personal information. As a global wellness destination serving health-conscious individuals, fitness enthusiasts, and busy professionals worldwide, we value your trust and strive to provide a seamless, secure shopping experience. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website at energysnackhub.com or make a purchase from us. By using our site, you agree to the practices described in this policy.

1. Information We Collect

We collect information to enhance your shopping experience and provide our services efficiently. The types of data we collect include:

• Personal Information: When you create an account, place an order, or contact us, we may collect details such as your name, email address, shipping address (e.g., 4669 Apple Lane, Memphis, US 63555), phone number, and payment information (e.g., through Visa, MasterCard, JCB, or PayPal). Note that we do not store complete payment details on our servers.
• Transaction Data: Information related to your purchases, including order history, product preferences (e.g., PROTEÍNAS, SNACKS, COSMÉTICA), and payment method details.
• Technical Data: We automatically collect information like your IP address, browser type, device information, and cookies when you browse our site to improve functionality and security.
• Communication Data: If you contact our support team at [email protected], we may retain records of your inquiries and responses.

2. How We Use Your Information

We use your data to deliver a premium, personalized experience that aligns with our wellness-focused mission:

• To process orders, manage your account, and provide customer support.
• To improve our website, products, and services based on user preferences and feedback.
• To send transactional communications (e.g., order confirmations) and, with your consent, marketing updates about new products like PACKS AHORRO or CÁPSULAS.
• To ensure security by monitoring for fraud and unauthorized access, using enterprise-level encryption and secure payment gateways.
• To comply with legal obligations and enforce our policies, such as our 15-day return policy.

3. Sharing and Disclosure of Information

We respect your privacy and only share your data in the following circumstances:

• Service Providers: We may share information with trusted third parties, such as payment processors (e.g., PayPal, Visa) and shipping carriers, to fulfill orders and provide services. These partners are bound by confidentiality agreements.
• Legal Compliance: We may disclose data if required by law, to protect our rights, or to prevent fraud or harm.
• Business Transfers: In the event of a merger or sale, your information may be transferred to a successor entity, with notice provided.
• We do not sell or rent your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data is stored securely on protected servers, and we take reasonable measures to safeguard it:

• We use encryption technologies and secure payment gateways to protect transactions.
• Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
• While we strive for maximum security, no online method is 100% secure. We continuously update our practices to mitigate risks.

5. Your Rights

As a user, you have rights regarding your personal data, including:

• Access and Correction: You can access and update your account information at any time.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing emails by clicking the link in our communications or contacting us.
• Data Portability: Request a copy of your data in a readable format.
• To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe, in line with global privacy laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• What Are Cookies? Cookies are small files stored on your device that help us remember your preferences, analyze site traffic, and personalize content.
• How We Use Them: To remember items in your cart, improve site performance, and provide relevant product recommendations (e.g., for Solar-Zubehör or Balkonkraftwerke categories).
• Your Control: You can manage cookie settings through your browser preferences. Disabling cookies may affect site functionality.
• We do not use tracking for intrusive advertising and comply with regulations like the GDPR and CCPA where applicable.

7. International Data Transfers

As we serve customers globally (excluding some remote areas and parts of Asia), your data may be processed in countries with different privacy laws. We ensure adequate protection through standard contractual clauses or other legal mechanisms.

8. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. The latest version will always be posted on our website with the effective date. Continued use of our site constitutes acceptance of any updates.

9. Contact Us

Thank you for trusting Energy Snack Hub with your wellness journey. We are here to support you with premium products and a secure, respectful approach to your privacy.