At Energy Snack Hub, we are committed to your complete satisfaction with our premium wellness products. We understand that sometimes a product might not meet your expectations, which is why we’ve created a straightforward and transparent returns and exchanges process.
Return & Exchange Eligibility
To be eligible for a return or exchange, your item must meet the following criteria:
- Return request must be made within 15 days of receiving your order
- Product must be unopened, unused, and in its original packaging
- Product must be in the same condition as when you received it
- Original receipt or proof of purchase is required
Non-Returnable Items
For health and safety reasons, the following product categories cannot be returned or exchanged:
- CĂPSULAS (capsules) – All health and supplement capsules
- COSMĂTICA (cosmetics) – All cosmetic products
- PROTEĂNAS (proteins) – Protein supplements and powders
- SNACKS – All food and snack items
- MASCOTAS (pet products) – All pet-related items
- Opened or used products of any kind
- Products without original packaging
These restrictions are in place to ensure the health and safety of all our customers.
Return Process – Step by Step
Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure you provide all necessary information.
Our team will review your request and respond within 2 business days with instructions and a Return Authorization Number.
Securely package the items you’re returning, including all original packaging, tags, and accessories. Include a copy of your receipt or order confirmation.
Ship your package to the address provided in your return instructions. We recommend using a trackable shipping service as you are responsible for the return shipping costs.
Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Energy Snack Hub Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
- Order Number: [Your Order Number]
- Order Date: [Date of Purchase]
- Product(s) to Return: [Product Name(s) and Quantity]
- Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]
If exchanging, please specify:
- Desired Exchange Product: [Product Name and Size/Color if applicable]
Please provide return instructions at your earliest convenience.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]Refund Information
| Refund Type | Processing Time | Method | Notes |
|---|---|---|---|
| Credit Card Payments | 5-10 business days | Original payment method | Appears on your statement within 1-2 billing cycles |
| PayPal Payments | 3-5 business days | Your PayPal account | Instant if you have a PayPal balance |
| Exchange Processing | 3-5 business days after return receipt | New product shipment | Free shipping for exchanges |
Important Note: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
Exchange Policy
We’re happy to exchange eligible items for a different size, color, or product of equal value. If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference to your original payment method.
Exchanges follow the same process as returns and are subject to the same eligibility requirements.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll arrange for a replacement at no additional cost to you.
International Returns
As we serve customers globally (excluding some remote areas and parts of Asia), international returns are accepted following the same policy. However, customers are responsible for all customs duties, taxes, and return shipping costs.
Contact Information
For any questions about our returns and exchanges policy, please contact us:
- Email: [email protected]
- Response Time: Within 2 business days
- Business Hours: Monday-Friday, 9:00 AM – 6:00 PM CST
We appreciate your trust in Energy Snack Hub and are committed to ensuring your complete satisfaction with our premium wellness products.