Welcome to Energy Snack Hub! These Terms and Conditions govern your use of our website, energysnackhub.com, and your purchases of our premium snacks and supplements. By accessing our site or making a purchase, you agree to these terms. Please read them carefully to understand your rights and responsibilities, as well as ours.

1. Introduction

Energy Snack Hub is an online store dedicated to providing high-quality, healthy snacks and supplements, including protein-rich foods, superfoods, and wellness products. Our target audience includes health-conscious individuals, fitness enthusiasts, and families seeking nutritious, guilt-free options. Our website is designed to be user-friendly, with a focus on transparency and customer satisfaction. By using our site, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

2. User Obligations and Responsibilities

As a user of Energy Snack Hub, you agree to:

  • Provide accurate and complete information when creating an account or placing an order.
  • Use the website only for lawful purposes and not engage in any fraudulent or harmful activities.
  • Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
  • Comply with all applicable laws and regulations in your jurisdiction when using our site or products.

Failure to adhere to these obligations may result in the suspension of your account or legal action.

3. Products and Services Description

Energy Snack Hub offers a wide range of products, including:

  • PACKS AHORRO: Bulk savings bundles for snacks and supplements.
  • SNACKS: Healthy, high-protein, low-sugar snacks made with natural ingredients.
  • PROTEÍNAS: Premium protein supplements to support muscle gains and overall wellness.
  • SUPERFOODS and SUPLEMENTOS: Nutrient-rich foods and capsules for a balanced diet.
  • COSMÉTICA and MASCOTAS: Additional wellness and pet products.

All products are described accurately on our website, including ingredients, pricing, and discounts. We strive to provide high-quality items, but please note that product availability may change. We reserve the right to modify or discontinue products without prior notice.

Note: Our products are sold in regions excluding Asia and remote areas. If you are unsure about delivery to your location, please contact us at [email protected] before placing an order.

4. Order and Payment Terms

When you place an order on Energy Snack Hub, you agree to the following:

  • Order Processing: Orders are processed within 1-2 business days. You will receive a confirmation email once your order is shipped.
  • Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and we do not store your payment information.
  • Shipping:
    • Standard Shipping: Via DHL or FedEx, with a fee of $12.95. Delivery time is 10-15 days after shipment.
    • Free Shipping: Available for orders over $50, using EMS. Delivery time is 15-25 days after shipment.
  • Order Changes/Cancellations: You may cancel or modify your order within 24 hours of placement by contacting us. After this period, changes may not be possible due to processing.
  • Pricing and Taxes: All prices are listed in USD and include applicable taxes unless otherwise stated. We reserve the right to adjust prices due to market changes or errors.

5. Intellectual Property

The content on Energy Snack Hub, including text, images, logos, and product descriptions, is owned by us or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission. Unauthorized use may result in legal action.

6. Liability Limitations

Energy Snack Hub strives to provide a reliable and safe shopping experience. However, we are not liable for:

  • Delays or issues caused by third-party shipping carriers (e.g., DHL, FedEx, EMS).
  • Damages resulting from misuse of products or failure to follow instructions.
  • Inaccuracies in product descriptions due to typographical errors or updates.
  • Events beyond our control, such as natural disasters or system failures.

Our total liability for any claim related to your use of the site or products is limited to the purchase price of the item in question.

7. Returns and Refunds

We want you to be satisfied with your purchase. If you are not happy, you may return products within 15 days of receipt, provided they are unopened and in original packaging. To initiate a return, contact us at [email protected]. Refunds will be processed to the original payment method after we receive the returned items. Shipping costs are non-refundable unless the return is due to our error.

8. Privacy and Data Protection

We value your privacy and handle your personal data in accordance with our Privacy Policy. By using our site, you consent to the collection and use of your information as described therein. We implement security measures to protect your data but cannot guarantee absolute security.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States, specifically the state where our company is located (Memphis, TN). Any disputes will be resolved through arbitration or in the courts of Memphis, TN, to ensure a fair and efficient process.

10. Contact Us

If you have any questions about these Terms and Conditions, please reach out to us:

We appreciate your trust in Energy Snack Hub and are committed to providing you with the best service possible. Thank you for choosing us for your health and snack needs!